System Notifications for Agent, Sync, and Account Events ​

March 2026

GrantFlow's notification system originally covered the access request lifecycle — approvals, activations, and expirations. With this release, the remaining event types now have full notification publishers, giving IT teams real-time visibility into infrastructure health without checking dashboards.

What's New ​

Five event types that previously existed as template placeholders now fire real notifications end-to-end:

  • Agent.Online / Agent.Offline — Know immediately when an on-premises agent connects or drops. The notification includes the agent's display name, computer name, associated connector, peer IP address, and last-seen timestamp.
  • DirSync.Completed / DirSync.Failed — Every directory synchronization run now reports its outcome — including sync type, the number of users and groups processed, and the error reason on failure.
  • Account.PasswordRollover — Automatic password rotation events are surfaced to administrators so credential lifecycle is always visible.

System Recipients ​

These events don't have a natural per-user recipient the way an approval request does. Instead, they are delivered to the system recipients list — a set of email addresses you configure once on the Email tab of Channel Settings under Admin → Notifications → Templates. All system events route to these addresses automatically.

If no system recipients are configured, events are still recorded in the Delivery Log for audit purposes.

Richer Agent Context ​

Agent notifications now carry more detail than before. Templates can reference the agent's display name, computer name, connector association, and IP address — making alerts actionable without opening the GrantFlow portal.

Getting Started ​

If you already have the email notification channel configured, system events will start flowing as soon as you add at least one system recipient:

  1. Navigate to Admin → Notifications → Templates and click Channel Settings
  2. Open the Email tab
  3. Add one or more addresses to the System Notification Recipients field
  4. Save — new system events will be delivered immediately

You can customize any system event template from Admin → Notifications → Templates the same way you customize activation or approval templates.

Read the full documentation: