Notifications ​

GrantFlow can notify you about important events like approvals, denials, activations, expirations, and connector issues.

Channels ​

Notifications are delivered by email and in‑app banners, depending on your organization’s configuration. If your organization uses Teams approval cards, approvers also receive a card in Microsoft Teams for each request that needs their approval; Teams carries no other notifications.

For requesters ​

You’ll typically be notified when:

  • Your request is approved or denied
  • Your activation starts or expires
  • An extension is approved or denied

For approvers ​

You may receive alerts for:

  • New requests assigned to you or your group
  • Escalations when requests are waiting too long
  • Reminders for pending approvals

For administrators ​

Administrators receive system notifications about infrastructure health and operational events:

  • Agent connectivity changes (online / offline)
  • Agent certificate expiry warnings
  • Agent version update reminders (when an agent is running an outdated version)
  • Directory sync results (success or failure)
  • Account password rollovers
  • Generic system alerts (maintenance, announcements)

These are delivered to the system recipients configured on the Email tab of Channel Settings under Admin → Notifications → Templates. If you are an admin and don't receive these alerts, ask your tenant administrator to add your email address to the system recipients list.

Manage noise ​

If your team receives too many notifications, coordinate with your administrator to tune policies and channels. Keep in‑app notifications enabled so you don’t miss critical updates.

See also ​